MEASURE VALUE
Impacts
Clarify impacts, based on previous work:
Which goal should be affected? |
What service(s)? |
For which stakeholder(s)? |
What are the impacts? |
example:
Prioritised goal |
Related Service |
Stakeholder affected |
Impact |
| Goals 1 | Smart working hub |
Start-ups
Young people
Traditional companies |
Improved collaboration
Increased employment
Improved innovation and creation processes |
–
Indicators
Need to be:
Relevant
Robust (low dependency on external factors)
Measurable/Quantifiable
Traceable
Quality and reliability
Continuously available
and if needed:
Substitute (or proxy)
Statistically significant
Identify one indicator for each impact
expanding on previous example:
Impact |
Indicator |
| Improved collaboration | Increased amount of successful start-ups |
| Increased employment | Reduction of regional unemployment rate of young people |
| Improved innovation and creation processes | Increased amount of new types of products being shipped |
