An easy, user friendly process for better understanding of the design, operation and impacts of services.
In 4 steps
THE PROCESS
Define Goals
Determine your desired goals by asking yourself WHAT, WHO, WHY, WHERE and WHEN
Map the Stakeholders
Map your Stakeholders, their influence, relevance, their motivations and orientations
Co*create services
Determine the services required for achieving your goal
Measure value
Determine the impacts of the services and their indicators
